WHALE WATCHING BYRON BAY PASSENGER POLICY
1. All tours are dependent on sea, boat launch and weather conditions being suitable on the day.
2. All passengers need to be comfortable with possibly getting wet up to their knee level when getting on board a small ladder at the back of our vessels at the beach.
3. If you are prone to seasickness please see a doctor or pharmacist before the tour, no refunds are issued due to seasickness.
4. Passengers are recommended to wear shorts or pants that can roll up to avoid wet clothing upon boarding the vessel. A warm jumper and beanie is further recommended for cool days.
5. Short notice cancellations can occur due to changes in weather, boat launch and sea conditions.
6. Any cancellations by Byron Bay Dive Centre will result in a refund or reschedule where possible.
7. Cancellations or ‘no shows’ within our 48-hour cancellation policy will result in a 100% cancellation fee, no re-schedules allowed.
8. Minimum age for tours is 5 years old and maximum age for children’s price is 15 years old.
9. All participants must be able to speak and understand English for all tours
10. No expectant mothers 6 months + are permitted to participate on tours. (1-5 months is dependent on ocean conditions and expectant mother’s health).
11. Our tours are not recommended for individuals with back problems.
12. Anyone with a serious medical condition must contact us prior to booking to determine suitability for the tour and if a medical is required.
13. If you require medication on board e.g. EpiPen or asthma inhaler you must bring this with you, you will not be permitted on the tour without it if required.
14. Smoking is not permitted anywhere on the premises of Whale Watching Byron Bay
15. We do not have any onsite parking, please refer to our parking map below for the best place to park.
16. Whale Watching Byron Bay reserves the right to refuse service.
17. Whale Watching Byron Bay does not take any responsibility for any lost, damaged or stolen items.
If you have any questions regarding the passenger policy, please do not hesitate to contact us.