FREQUENTLY ASKED QUESTIONS

We recommend wearing something warm to protect from the wind along with shorts or suitable pants that can roll up. As we launch our boats through the iconic surf spot, ‘The Pass,’ whilst getting on board the boat it is possible you may get your legs wet up to approximately knee level so please prepare for this. Please also bring a wet weather jacket with you to wear on your tour. 

All tours meet at our dive store, which is located at 9 Marvell Street, Byron Bay. Please see our map for directions. Unfortunately, we do not offer pick-ups from your accommodation or alternate meeting points.

There are a few options for parking available close to our dive store, please see our map page for a detailed explanation of parking options. Please ensure you follow all allocated signage. Unfortunately, we do not have any private off-street parking available.

• If you have booked through an external travel agent (Red Balloon, Experience Oz, TripAdvisor, Expedia, Hero Travel or a Website Travel Agent) you must bring a paper copy of your voucher for the tour.
• Raincoat (optional)
• Shorts/loose pants you can roll up above the knees (you will get your feet wet)
• Warm clothing (e.g. jacket, fleece, warm headwear)
• Hat
• Sunglasses
• Camera (please note that flash photography is not permitted on any of our tours)
• Binoculars

If you are prone to seasickness we recommend purchasing some seasickness tablets from the pharmacy prior to your tour. We have ginger seasickness tablets available to purchase at the counter in the store.

• If the weather or sea conditions are not suitable on the day of your tour you will be contacted via text message or phone on the contact number you have provided, and you will be offered a full refund or a reschedule (dependent on availability) of your tour.*
• In the event of a cancellation due to unsuitable conditions, we will give you as much notice as possible. While we endeavour to give you adequate notice in the event of a cancellation, please note that short notice cancellations can occur in the event of sea and weather conditions abruptly changing and becoming unsuitable at the time of your tour. We apologise in advance for any inconvenience this may cause.

*If you booked through an external travel agent you will need to contact them directly for a refund, all refunds are in line with the agent’s cancellation policy.

Unfortunately, there is not one type of weather or sea condition that would result in cancellations. The safety and operations of our tours are based on a mixture of variables which include; swell height and direction, wind speed and direction and the probability of thunderstorms.

Each vessel can accommodate a maximum of 12 passengers.

All our vessels are launched from ‘The Pass,” Byron Bay. This is a popular surfing beach in Byron Bay and we take extreme care and caution on each vessel launched whilst providing a unique experience.

We have a 48 hour cancellation policy. This means that if you need to cancel or reschedule your booking for any reason, we need to know 48 hours before the activity is due to commence. If a cancellation or reschedule is made after that time, we charge a 100% cancellation fee. No-shows and cancellations within 48 hours will be charged the full price.

In the unlikely event that we do not encounter humpback whales, the whale guarantee allows each whale watcher* a further whale watching tour (issued as a voucher) within the same year as the initial booking.

*(excluding Free of Charge passengers)

Seeing a whale during one of our tours means that we encounter at least one whale within 500 metres and it surfaces multiple times.

Please note that humpback whales are wild animals and although we are unable to predict their behavior we do everything possible to give you a memorable experience.  We are also obliged to recognise the current Australian National Guidelines for Whale and Dolphin Watching.

No, you can come on separate days if you like.

In the unlikely event this happens, we issue you another voucher. We repeat this process until you do see whales.

No, your voucher is only issued in your name.

No.  We do our best to give you an as close and realistic look at humpback whales and this incurs certain costs.

No, the voucher is valid only for the year it is issued in unless your tour is in the last 4 weeks of the season in which case we will extend it until the next season.